🌟 Welcome to MyRafikis Market, your trusted destination for a seamless shopping experience. We are dedicated to providing high-quality products and top-notch services, and we recognize the importance of addressing your questions. If you can't find the information you need here, please don't hesitate to contact our dedicated customer service team.


Product Questions

πŸ“Ί Television Brands: Explore our extensive range of top-quality television brands, including Samsung, LG, Sony, TCL, Hisense, and Skyworth. We offer a wide selection to cater to your preferences.

πŸ”Β Product Availability: Curious if a product is in stock? If it's listed on our website, it's generally ready to be shipped. For the latest availability information, please check the product page.

πŸ”„ Return Policy: We gladly accept returns within 7 days of product receipt, provided it's in its original condition and packaging. For detailed instructions, refer to our Returns Policy page.

🚚 Shipping Costs: Shipping charges depend on factors such as product size, weight, and delivery location. You can find shipping costs on each product page or during checkout. Plus, enjoy free shipping on orders. For more details, consult our Shipping & Returns Policy.


Order and Payment Questions

πŸ›’ Placing an Order: Ordering from MyRafikis Market is simple. Select your desired product, add it to your cart, and complete the secure and straightforward checkout process.

πŸ’³ Payment Methods: We offer multiple payment options, including MPESA, bank transfer, and cash on delivery, for your convenience.

πŸ“¦ Tracking Your Order: Once your order is shipped, you'll receive an email with a tracking number. Easily track your order by logging into your account or visiting the courier's website.

❌ Canceling an Order: Changed your mind? You can cancel your order if it hasn't shipped yet. Contact our customer service team to initiate the cancellation process.


Delivery and Returns Questions

⏳ Delivery Time: Delivery times vary by location. Orders within Nairobi typically arrive within 1-2 business days, while orders to other parts of Kenya may take up to 5 business days.

πŸ”„ Return Process: Initiating a return is straightforward. Contact our customer service team for comprehensive instructions on returning the product and processing your refund.

πŸ”„ Exchange Policy: Need a different size or color? No problem! Contact our customer service team for a hassle-free exchange.


Customer Service

⏰ Service Hours: Our customer service team is available from 8:30 am to 4:30 pm, Monday through Friday, and from 9:00 am to 12:00 pm on Saturdays. Contact us via email, phone, or the contact form on our website.

πŸ“ž Contacting Us: Getting in touch is quick and easy. Use our email, phone, or website contact form, and we'll respond promptly.

πŸ’Ό Technical Support: We provide comprehensive technical support for all our products. If you encounter issues, our knowledgeable team is ready to assist via email, phone, or our website contact form.

πŸ›‘οΈ Warranty: All our products include a manufacturer's warranty, with varying durations. Contact our customer service team for warranty-related inquiries.


We trust that this FAQ page offers clarity and helps you navigate MyRafikis Market with confidence. If you have further questions or concerns, please reach out to our customer service team.


πŸ›’ Start shopping with confidence at MyRafikis Market, your premier electronics store in Nairobi, Kenya. Visit us at Hillside Court, Hospital Rd, Nairobi, Kenya, or contact us via email atΒ