Shipping & Delivery Policy

Welcome to the shipping and delivery policy of MyRafikis Market. We are delighted to offer delivery services to various locations in Kenya and around the world. Here is everything you need to know about our shipping zones and delivery options:

Shipping Zones

We provide delivery services to the following zones:

1. Within Nairobi and its environs.
2. Outside Nairobi – Zone 1: Embu, Kajiado, Kiambu, Kitui, Machakos, Makueni, Meru, Muranga, Nakuru, Narok, Nyeri, Kirinyaga.
3. Outside Nairobi – Zone 2: Baringo, Bomet, Bungoma, Busia, Elgeyo Marakwet, Homabay, Isiolo, Kakamega, Kericho, Kilifi, Kisii, Laikipia, Migori, Kisumu, Mombasa, Nandi, Nyamira, Nyandarua, Siaya, Taita Taveta, Tharaka Nithi, Trans Nzoia, Uasin Gishu, Vihiga.
4. Outside Nairobi – Zone 3: Garissa, Kwale, Lamu, Mandera, Marsabit, Samburu, Tana River, Turkana, Wajir, West Pokot.

Delivery Times and Costs

The delivery time and cost will depend on your chosen shipping method and delivery location. Here are the estimated delivery times and costs:

1. Within Nairobi and its environs: Free delivery via courier services, with an expected delivery time of 24 hours.
2. Outside Nairobi – Zone 1: Free delivery via courier services, with delivery expected on the next business day.
3. Outside Nairobi – Zone 2: Free delivery via courier services, with delivery expected within 1-2 business days.
4. Outside Nairobi – Zone 3: Free delivery via courier services, with delivery expected within 2-5 business days.

Please be aware that delivery times are approximate and may be influenced by public holidays, customs clearance, and weather conditions.

Delivery Process

Here is a breakdown of our delivery process:

1. Order Processing: Once you have placed your order, our dedicated team will process it promptly.
2. Shipping: We will ship your items using the selected shipping method.
3. Delivery: Your items will be delivered to the address you provided.
4. Payment Confirmation: After the delivery courier confirms the payment, your goods will be released to you.

Tracking Information

To ensure transparency and enable you to monitor the delivery progress of your items, we provide tracking information for all orders. You can conveniently access this information by logging into your MyRafikis Market account or by contacting our customer service team.

Payment Methods

We accept a wide range of payment methods. Upon placing your order, you will receive detailed instructions on how to make the payment.

Customs, Duties, and Taxes

Please note that any customs, duties, or taxes applied to your order are your sole responsibility. We are not accountable for any fees imposed during or after the shipping process.

Contact Us

If you have any questions or concerns regarding shipping and delivery, please do not hesitate to reach out to our customer service team via email or phone.