Terms & Conditions
Welcome to MyRafikis Market, your premier destination for high-quality electronics in Nairobi, Kenya. We are dedicated to providing you with exceptional electronic products at affordable prices, accompanied by outstanding customer service. By accessing and using the MyRafikis Market website and its services, you agree to comply with the following terms and conditions.
Eligibility
To access and utilize MyRafikis Market's services, you must be at least 18 years old or have the legal capacity to enter into a binding agreement. By using our site, you confirm and guarantee your eligibility.
Account Registration
For a seamless shopping experience on the MyRafikis Market website, it is essential to create an account. During the registration process, you will be required to provide personal details, including your name, email address, and payment information. It is your responsibility to maintain the confidentiality of your account information and monitor all activities conducted under your account. If you discover any unauthorized use of your account, please promptly notify MyRafikis Market.
Product and Service Offerings
MyRafikis Market takes pride in offering a diverse range of electronic products, including televisions, home audio systems, and phone cases. Our product selection is thoughtfully curated to meet the specific needs of our valued customers and is backed by comprehensive warranties. While we strive to ensure the accuracy and currency of the products and services available on our website, please be aware that we reserve the right to modify or discontinue any of our offerings at our discretion, without prior notification.
Payment and Billing
We provide multiple convenient payment options at MyRafikis Market, including credit/debit cards, mobile money, and bank transfers. Rest assured that all payment transactions are securely handled through reliable payment gateways. Please note that full payment must be received before your ordered goods can be delivered. If payment is not received within the agreed timeframe, MyRafikis Market reserves the right to cancel the order and retain any deposit or advance payment made.
Delivery and Shipping
At MyRafikis Market, we offer reliable delivery services within Kenya and internationally. Please be aware that delivery times are approximate and may vary depending on the specific location and product availability. It is important to understand that any customs duties, taxes, or additional fees associated with the delivery of goods are the sole responsibility of the customer. While we take utmost care to ensure the safe transit of your order, MyRafikis Market cannot be held liable for any damages or losses that may occur during the delivery process.
Returns and Refunds
We understand that occasionally a product may not meet your expectations at MyRafikis Market. Therefore, we offer a hassle-free 7-day return policy for all our products. If you wish to initiate a return, simply contact our dedicated customer service within 7 days of receiving your order. To ensure a smooth return process, please make sure to return the product in its original packaging, including all accessories and documentation. Once we receive the returned product, we will process the refund within 10 days, and the funds will be credited back to your original payment method. Your satisfaction is our priority, and we strive to make the returns and refunds process as convenient as possible for you.
Warranty and Repairs
We understand that occasionally a product may not meet your expectations at MyRafikis Market. Therefore, we offer a hassle-free 7-day return policy for all our products. If you wish to initiate a return, simply contact our dedicated customer service within 7 days of receiving your order. To ensure a smooth return process, please make sure to return the product in its original packaging, including all accessories and documentation. Once we receive the returned product, we will process the refund within 10 days, and the funds will be credited back to your original payment method. Your satisfaction is our priority, and we strive to make the returns and refunds process as convenient as possible for you.
Intellectual Property
All intellectual property rights, including trademarks, patents, and copyrights, are owned by MyRafikis Market and its licensors. Customers are strictly prohibited from using any intellectual property belonging to MyRafikis Market without obtaining prior written permission.
Limitation of Liability
MyRafikis Market shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of the products sold. The total liability of MyRafikis Market to the customer shall not exceed the purchase price of the product.
Indemnification
By using the products sold by MyRafikis Market, customers agree to indemnify and hold harmless MyRafikis Market, its officers, directors, employees, agents, and licensors from any and all claims, damages, expenses, and liabilities that may arise.
Dispute Resolution
In the event of any disputes arising from the use of the products sold, both parties agree to resolve the matter through arbitration in accordance with the laws of Kenya. Customers hereby consent to the jurisdiction of the courts in Kenya for the purpose of resolving any disputes that may arise.
Governing Law
These terms and conditions shall be governed by and interpreted in accordance with the laws of Kenya.
Updates to the Terms and Conditions
MyRafikis Market reserves the right to revise these terms and conditions at its discretion, without prior notification to customers. It is the customer's responsibility to periodically review the terms and conditions for any modifications.
Privacy Policy
At MyRafikis Market, we value the privacy of our customers and are committed to safeguarding their personal information. We collect, store, and use customer data solely for the purpose of delivering our products and services. Rest assured that any information provided will not be disclosed to third parties, unless required by law. While we may occasionally use customer data for marketing communications, customers have the option to opt-out at any time. For a comprehensive overview of the information we collect, how it is used, and customer rights concerning this data, please refer to our detailed privacy policy available on the MyRafikis Market website.
Force Majeure
MyRafikis Market will not be held responsible for any delay or inability to fulfill its obligations due to circumstances beyond its control. These circumstances may include, but are not limited to, acts of God, war, civil unrest, government regulations, or natural disasters.
Severability
If any provision of these terms and conditions is deemed invalid, void, or unenforceable, that provision will be disregarded, and the remaining provisions will continue to be valid and enforceable.
Entire Agreement
These terms and conditions constitute the complete and exclusive agreement between the customer and MyRafikis Market, superseding any previous written or verbal agreements or understandings between the two parties.
For any inquiries, please contact us at:
MyRafikis Market, Hillside Court, Hospital Rd, Nairobi, Kenya
Email: info@myrafikis.com
Explore the world of electronics with MyRafikis Market, your trusted e-commerce store in Nairobi. Shop now and elevate your electronic lifestyle.